Author, Speaker, Writer
|
|
Donald Ruff
Author, Speaker, Writer |
| Home | Videos | About Me | How to Order | Contact Me | Events | Hostas | Book Pictures |
| My third book is now on Amazon and Barnes and Noble. I'm really pleased with this book. I enlisted the support of a really good editor. When she wasn't laughing at the contents of this book, she offered some great insight by helping me create a book that flows from one funny story to another. I do have a supply of this book at my house. Just stop by, take a look at our 1200 hostas and buy a book. This book book is available on Barnes and Noble with color pictures. |
|
| I wrote this book because my house was mentioned by another author in his book. At the time he wrote his book, my house was the other author's brother's house. This book is a fun hilarious look at home ownership while being married to a plant fanatic. Reading this book may be some of the funniest moments of your day. This book book is available on Barnes and Noble with color pictures. |
|
| This book is a humorous view of Customer Service. The problem of wrong customer service occurs before the customer enters into the business to engage in a service or a product. The analogy is that there is a hole in the dam and there is water damage downstream from the dam. Everyone is concentrating on managing the downstream damage, rather than fixing the hole in the dam. The hero, the customer service employee, has the solution to all poor customer service issues. I use humor and make the employee empowered to stop poor customer service before the customer utters the first word. I introduce a way that will solve all the Customer Service issues. |
|